Who we are
HiCard Technologies Pvt. Ltd. ("HiCard", "we", "our", or "us") is committed to safeguarding your privacy and handling your data transparently and securely.
Information we collect
- Account & Contact Information: name, email address, phone number, company name, and shipping/billing address.
- Device & Usage Data: HiCard device identifiers, status, telemetry and activity logs, configuration data required to connect your devices to supported platforms (e.g., Google Home).
- Technical Data: IP address, browser type, operating system, mobile identifiers, and analytics about how you use our site, apps, and devices.
- Support Communications: messages you send to our support channels, including attachments necessary to resolve issues.
How we use your information
- Provide, operate, and improve our website, apps, devices, and integrations.
- Enable control of HiCard devices via Google Home and other third‑party platforms.
- Authenticate users, configure devices, and maintain service reliability.
- Detect, prevent, and investigate security incidents and fraud.
- Provide customer support and communicate important updates.
- Comply with legal obligations and enforce our terms.
Sharing your information
We do not sell personal information. We may share data with:
- Service providers that process data under contract to operate our website, apps, devices, and integrations.
- Platform partners (e.g., Google, Amazon) when required for device functionality you enable.
- Authorities when required by law or to protect rights, safety, and security.
Cookies and similar technologies
We use cookies and similar technologies to remember preferences, enhance functionality, and analyze usage. You can control cookies through your browser settings. Disabling some cookies may affect site functionality.
Your rights & choices
Depending on your jurisdiction (e.g., EU/EEA under GDPR, California under CCPA/CPRA), you may have rights to:
- Access, correct, or delete your personal data.
- Restrict or object to certain processing.
- Request data portability.
- Opt out of certain data sharing where applicable.
To exercise these rights, contact us using the details below. We may need to verify your identity to process requests.
Children's privacy
We do not knowingly collect personal information from children under 13 (or the higher age required by your country). If you believe a child has provided us with personal data, please contact us so we can take appropriate steps to remove such information.
Data security & retention
We implement administrative, technical, and physical safeguards designed to protect personal information. We retain data only as long as necessary for the purposes described in this Policy, to comply with our legal obligations, resolve disputes, and enforce agreements.
International transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) to protect international transfers of personal data.
Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available at hicard.in/brand/privacy-policy. We will update the “Last updated” date above and, where appropriate, provide additional notice.
Contact us
HiCard Technologies Pvt. Ltd.
Website: https://hicard.in
Email: support@hicard.in
For privacy requests, please include: your name, contact email, country/region, and a brief description of your request (e.g., access, deletion, correction). We will respond within the timeframe required by applicable law.